Frequently Asked Questions

General CD Key Questions

What is a CD Key? chevron-down

A CD Key, sometimes also called a product key, activation key, or serial number, is a unique combination of letters and numbers that replaces the need to have a physical disc.

 

Instead of going to the shop to buy a physical copy of a game, an online membership, or a top-up card, gamers are buying CD Keys because it’s more convenient, faster, and cheaper than buying physical copies.

 

When you buy a game key from CDKeys.com, we send you a CD Key you can enter on your Xbox, PlayStation, Nintendo, or PC. Once you have entered the key, your game will begin to download, and you’ll be playing in a few short minutes. If you bought a membership or a top-up, your Xbox, PlayStation or Nintendo account will be immediately updated.

 

Another reason gamers like to buy CD Keys is the saving they can make. On average, customers save approx £18 / $21 €20 each time they buy from CDKeys.com. 

 

CDKeys.com is the biggest and most reliable seller of CD Keys in the world. 

Is it safe to buy from CDKeys.com? chevron-down

Yes! For more than 10 years we have been selling CD Keys to millions of customers from all around the World. 

 

We use all the latest and best security technologies to make sure your payment and personal details are safe and secure. We’re a trusted Visa, Mastercard, and PayPal partner, and we’re a top trusted retailer on TrustPilot with a current rating of 4.7 out of 5.

How do you deliver CD Keys? chevron-down

Getting your CD Key is quick and easy!

 

When you buy from CDKeys as a guest, you will receive an email to your inbox with your unique CD Key code.

 

When you buy as a customer, you will receive an email with a link to retrieve your unique CD Key code. You can also login to your CDKeys account and view your previous orders and codes. 

 

When you choose either PayPal or Apple Pay as your payment method, the email address associated with your PayPal / Apple Pay account is set as the default email address to receive the code. You can choose to change the email address to receive the code before checking out.

How long will it take my key to arrive? chevron-down

 

Typically, keys arrive in your inbox immediately upon purchase. Please make sure you enter the correct email address when making a purchase. If your key hasn’t arrived in your inbox, please check your spam folder or promotions inbox (if you have one). 

 

If your key hasn’t arrived after 10 minutes please contact customer support.

When does my pre-order key arrive? chevron-down

When you buy a game that is on pre-order, we typically email the CD Key on the day of release. 

Please check the date and time of release in your timezone. 

 

I didn’t get my key. What should I do? chevron-down

It’s unusual for this to happen, but sometimes the email about your key can get caught in your spam folder. Please check both your spam folder and your promotions inbox (if you have one) for your email.

 

If you purchased with either PayPal or Apple Pay, please check the email account associated with these payment methods if it’s different to the one you selected when checking out.

 

If your key hasn’t arrived within 10 minutes of your order, please contact our friendly support team. They will assist you.

 

For pre-order games, we typically share the key via email on the day of release shortly before or after the official release date. 

How do I activate my key? chevron-down

Key activation is different for PC, Xbox, PlayStation, and Nintendo. Please click here to read instructions for each platform. 

 

What’s your refund policy? chevron-down

You can learn more about our refund policy and submit a refund request here.

Payment

Can I pay directly with my credit card? chevron-down

Yes. We accept all major debit and credit cards on CDKeys.com. We also accept PayPal and Crypto.

Are my personal details and credit card details safe? chevron-down

Yes. We are a trusted partner of PayPal, Mastercard, and Visa. We use the latest security technologies to ensure your information is safe and secure.

Which currencies do you accept? chevron-down

Prices are displayed on our site in all major currencies including GBP, USD, EUR, AUD etc. However, you will be billed in GBP. We also accept transactions in Crypto.

What payment methods do you support? chevron-down

Customers can securely checkout with PayPal, all major Credit/Debit cards, and Crypto Currencies.

Crypto Payments

Can I use Crypto to buy from CDKeys? chevron-down

Yes, you can buy all your favourite games and memberships from CDKeys using Crypto currencies.

What Crypto currencies do you support? chevron-down

When completing your purchase, you can choose from the following currencies: Bitcoin (BTC), Bitcoin Cash (BCH), Binance Coin (BNB), Bitcoin SV (BSV), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Nano (NANO), OKB, OMG, Paxos (PAX), QTUM, Tron (TRX), TrueUSD (TUSD), USDC, and USDT20.

Can I get a refund when I buy using Crypto? chevron-down

Yes. If you request a refund, we will refund to you the dollar (USD) value at the time of your purchase to your credit / debit card.

Are there any restrictions? chevron-down

If you wish to complete your purchase using an Alt Coin, the transaction amount must be at least 0.001BTC.

Are we all going to the moon? chevron-down

Yes, but only If you have your own helmet.

Gift Cards

Do CDKeys sell gift cards? chevron-down

Yes! We sell a range of gift cards that you can gift a friend, family member, or anyone! Click here to check out our gift cards.

How do I use this gift card? chevron-down

At checkout, there is a section called ‘Gift Card’. Simply enter the gift card number here and hit apply.

What can I buy? chevron-down

You can buy PC, Xbox, Nintendo, and PlayStation games from CDKeys.com, as well as Memberships for Xbox, Nintendo, and PlayStation. The only product you can’t buy with a gift card is top-ups.

Can I exchange this gift card for cash? chevron-down

The gift card can not be exchanged for cash. 

What if the game I want to buy is more expensive than the gift card amount? chevron-down

No problem. If the cart value is greater than the gift card amount, you will just need to pay the difference.

What happens if I don’t spend all the gift card value in one purchase? chevron-down

You can use the gift card multiple times. The remaining balance will stay on the gift card until you either spend the entire value or the card expires.

When does the gift card expire? chevron-down

The gift card expires 365 days from purchase date.

I have more questions about gift cards! chevron-down

Sure. No problem. You can email support@cdkeys.com with any questions you have.

Other Questions

I have a question, how can I contact CDKeys.com? chevron-down

We aim to reply to all queries within 2 hours, normally we reply a lot quicker, please use the following form: Contact Us. Please do not send queries more than once as it will result in a delay to our response.

Why are your products so cheap? chevron-down

Our management team have over thirty years of combined experience within the industry with an extensive network of suppliers and contacts from which to source products. We buy from all corners of the globe to ensure the cheapest possible prices and as we only sell products in digital form we're able to make significant savings on postage and related expenses - we then pass these reductions on to you, which ensures our pricing is the most competitive around!