CDKoins Frequently Asked Questions
Q. How long are my CDKoins valid?
A. You can check the expiry date of the Koins you’ve earned by visiting ‘My CDKoins and Rewards’ for further information and guidance
Q. How about the CDKoins I have accrued the past years?
A. If you feel you should have more CDKoins accrued than are showing in your account, please email your enquiry to our customer support team.
Q. I have an account, but on some transactions I checked out as a guest, can I get those Koins linked to my account?
A. Unfortunately not, our CDKoins are only applicable to Account related transactions, please ensure you sign in, or sign up to benefit from the rewards scheme.
Q.What if I have two accounts with different emails, can I combine the Koins?
A. Linking or transferring CDKoins is not allowed, please refer to the terms and conditions for further information and guidance.
Q. If I have completed all the badges, do I start from the beginning again?
A. Nobody gives the ending away to a game, this is a surprise, keep collecting
Q. Why was I not awarded CDKoins for my purchase?
A. There could be a number of reasons for this, please refer to the terms and conditions to ensure you meet the criteria including waiting up to 10 days for Koins to appear in your account. If you need further assistance please contact customer support.
Q. I used CDKoins for my purchase, I need a refund as the code is not working/ not delivered, will the CDKoins used be put back into my account?
A. Absolutely, any refunds for purchases made with CDKoins will be allocated back to your account.
Q. Can the CDKoins be used together with another promo – i.e. Paypal discount?
A. You will be pleased to know that your CDKoins can be used in conjunction with our discount offers, please refer to the terms and conditions regarding maximum spend allowances.
Q. I’m trying to make a purchase with all of my CDKoins but it won’t allow me, is something wrong?
A. A maximum of up to 99% of the value of the order can be redeemed with CDKoins, 1% of the monetary value must be paid through the available payment methods.
Q. What happens to my CDKoins if I close my account, will I get a refund?
A. You can cancel/delete your CDKeys account at any time by clicking on the Delete Account button within the account page. You will not receive a refund for any CDKoins value. CDKoins are a loyalty program and hold no monetary value.
